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Frequently Asked Questions
Quick answers to common questions about RosterMate
How quickly will I receive a response?
During business hours (9 AM – 5 PM NZST), our average email response time is under an hour. Phone calls are answered immediately during these hours. Outside of business hours, phone support is available but not guaranteed.
Does RosterMate offer onboarding help?
Absolutely! Every new customer gets FREE in-person onboarding and training to make sure your team is confident and set up for success.
What size business is RosterMate designed for?
RosterMate is built for small to medium-sized businesses (5–150 staff) that run on shifts. Perfect for industries like: Home Care, Food & Beverage, Manufacturing, Retail and many more.
How long does it take to get set up and start using RosterMate?
It depends on your team size, but setup is fast and stress-free. We handle everything for you, from importing your staff to configuring your roster and train your team once it’s ready, all for free. Most businesses are up and running in no time.